General
This website is owned and operated by Furniture Traders (Thirsk) Limited. Throughout the site, the terms “we”, “us” and “our” refer to Furniture Traders (Thirsk) Limited whose registered office is Furniture Traders, Allendale Road, Thirsk Industrial Park, Thirsk, YO7 3NY. Our company registration number is 5939969(England & Wales). VAT number 89088775.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions of use, which together with our privacy policy govern Furniture Traders (Thirsk) Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Before placing an order if you have any questions regarding these terms and conditions, or have any comments or complaints on/or about our website then please contact us on 01845 526365 or email sales@furniture-traders.co.uk. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
Definitions
"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you upon ordering; "We/us" means Furniture Traders (Thirsk) limited; "Website" means the website located at www.furniture-traders.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Intellectual property and right to use
All rights, including copyright, in/on this website are owned and/or licensed to Furniture Traders (Thirsk) limited. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of Liability
The information contained in this website is for general information purposes only. Every effort is made to ensure that all the information provided by Furniture Traders (Thirsk) limited is up to date and correct, including ensuring that prices quoted are correct at the time of publishing and that all products have been fairly described. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Furniture Traders (Thirsk) limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Store Calls
At Furniture Traders, we value transparency and strive to provide the best possible service to our customers. In order to ensure the highest quality of communication, we may record and monitor phone calls for training, quality assurance, and compliance purposes.
Severance
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Use of the website
Our Rights
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
Through this website you are able to link to other websites which are not under the control of Furniture Traders (Thirsk) limited We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Purchase of Products
Orders
We will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The contents of the contract/order will be stored at/with Furniture Traders (Thirsk) limited, where we keep this data in confidence according to our Privacy Policy. As an additional security measure, no credit/debit card details submitted online are stored directly by us once your order has been processed.
Contract Creation and Electronic Contracts
The technical steps required in creating the contract between you and us are as follows:
You place the order for your products by telephone or email enquiry.
We will send to you an order acknowledgement e-mail detailing your order number and products that you have ordered. Please check your spam/junk e-mail folders if you have not received the acknowledgement e-mail within 45 minutes.
Once payment has been authorised we will contact you to confirm that your order has been processed and advise you on an approximate delivery date.
We will contact you when the goods arrive in our warehouse confirming that delivery arrangements need to be made. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms and conditions.
It is recommended that you retain all e-mails relating to your order/contract.
Non-Acceptance of your Order may be a result of one of the following:
The product you have ordered is unavailable from stock.
We are unable to obtain payment authorisation.
We have found a pricing or product description error.
Your failure to meet the eligibility to order criteria set out in the Contractual Capacity terms and conditions section.
If we do cancel you order/contract we will notify you by e-mail and will refund to you any sum paid to us by you (in respect of the current order/contract) as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obligated to offer any additional compensation for any inconveniences suffered.
Contractual Capacity
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must: - Register by providing your real name, phone number, e-mail address, payment details and other requested information. Be over 18 years of age. Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Description of Products
Each product purchased is sold subject to its description which sets out additional specific conditions related to the product. Including, without limitation, terms and conditions concerning estimated delivery times and aftercare service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of publishing when the relevant information was entered onto the system. Images are for illustration purposes only and should not be relied on for colour and size.
Payments
Furniture Traders (Thirsk) limited does not hold or store any card data supplied by the user, as all payments are carried out through a secure payment gateway to provide the user with the utmost security. We are also fully PCI compliant. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery information section of this Website. Payment can be made by any of the methods specified in the payment/confirmation section of this website and payment will be debited and cleared from your account upon order. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Conclusion of Contract
This website and the prices shown constitute an invitation to trade and not an offer capable of acceptance. At all times our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made. Furniture Traders (Thirsk) limited reserves the right to cancel any order at its discretion and at any time before the point of dispatch, including for technical reasons.
Cancellation & Returns
CONSUMER CONTRACTS REGULATIONS 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
You can cancel by email or call 01845 526365, or write to: Customer Services, Furniture Traders (Thirsk) limited, Thirsk Industrial Park, Thirsk YO7 3NY.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Clearance, end of line & Ex-display items are not subject to cancellation, return or exchange.
For any items purchased in-store, a store credit or exchange can be arranged. Please contact a member of our customer services team on 01845 526 365 or by email sales@furniture-traders.co.uk
Damages
All of our furniture is thoroughly checked over for any damages before delivery. However, if you do notice any damages to products, please get in touch with our customer services team who will be more than happy to resolve any issues as quickly as possible.
